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Vicki F is is the first (and only) person I talked to ( in person, by the way) I received a call back very quickly. She explained everything, listened to my concerns and was very professional. I am happy to have this resolved so quickly, (coming the next business day), so I can get back outside comfortably. I compared with another service and this was the best with services offered as well as price. Also, if you refer a friend you get a $20 credit !